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customer story

Modernised access and payments for a high-traffic cultural destination

Visitor satisfaction
improved dramatically
company
Auckland Museum
location
Auckland, New Zealand
industry
Venues
The Museum was operating with legacy LPR hardware that produced missed and inaccurate plate reads, impacting gate reliability and customer experience.

Existing infrastructure needed upgrading without disrupting daily operations or visitor flow, while supporting multiple payment methods across entry and exit points.

The Inugo Solution

Inugo upgraded the site with high-accuracy AI LPR cameras and modern access infrastructure, integrating digital payments and automated gate control while retaining the existing parking layout and workflows.

  • AI-powered LPR for reliable vehicle recognition
  • Automated gate operation on entry and exit
  • Multiple payment options linked to vehicle plates
  • Cloud-based monitoring and control
How It Works

Vehicles are detected on entry using AI LPR cameras. Gates open automatically. Payments are associated with the vehicle plate via mobile app, QR code, or on-site terminals. On exit, vehicles with valid payments are automatically granted exit, while unpaid vehicles are prompted to complete payment before departure.

Results & Impact
  • Improved plate read accuracy and system reliability
  • Faster entry and exit with reduced congestion
  • Multiple self-service payment options for visitors
  • Reduced operational intervention for staff
Key Metrics
  • 4 AI LPR cameras deployed
  • Automated entry and exit across underground parking
  • Multiple payment channels supported (app, QR, kiosk)
  • Improved occupancy and revenue visibility via the Management Portal
“The upgraded system significantly improved our visitor experience and gave us the tools to manage parking effectively from one platform”