The Challenge
The operator required a modern parking platform that could be rolled out across multiple sites while maintaining straightforward, reliable customer payment and validation experiences. They also wanted to be able to:
- Provide fast, simple payment and validation workflows at high-traffic locations
- Gain clearer visibility into site performance without increasing operational overhead
- Roll out new payment and validation methods without disrupting existing backend systems
The Inugo Solution
Inugo was deployed as a cloud-based parking platform, delivering a consistent customer experience while allowing the operator to continue using its existing systems. This included:
- A white-label payments app used as the primary customer interface
- Scan to Pay QR codes enabling fast, on-site payments
- Validation QR codes supporting discounted or authorised parking sessions
- A hybrid integration approach, with Inugo acting as the front-end layer while interacting securely with existing systems
- Centralised reporting through the Inugo management console to track usage and performance by site
One high-performing location has become a benchmark for Scan to Pay adoption within the Inugo platform, with a huge increase in revenue uptake.
How it Works
- Customers scan QR codes on-site to pay or validate parking sessions
- Payments and validations are processed through the Inugo platform
- Operators monitor activity and performance centrally through the Inugo dashboard
Results & Impact
Improved revenue performance was achieved across multiple sites through simpler payment and validation workflows, with increased use of Scan to Pay and QR-based validation, reduced on-site queues, less reliance on physical payment hardware, and clearer visibility across site activity.
Key Outcomes
- Scan to Pay and validation QR codes successfully rolled out across selected sites
- Improved revenue performance driven by simpler workflows
- Streamlined customer experience with minimal infrastructure
- Scalable foundation for ongoing rollout across the portfolio
“Inugo allowed us to introduce fast, reliable payment and validation options across multiple sites without disrupting our existing systems. The Scan to Pay solution has reduced queues, improved customer experience, and given us clear visibility into performance across our portfolio.”
